Sutherlands Kansas City (Olathe) is a well-known brand that provides quality building materials, tools, and supplies. With a strong foundation in the industry, it has established itself as a one-stop-shop for all construction needs. Sutherlands prides itself on being a reliable partner for both DIY enthusiasts and professionals alike. The Kansas City (Olathe) location in particular offers a wide selection of products, including lumber, plants, and shelves, at competitive prices. Friendly staff and exceptional customer service are also trademarks of this brand. Sutherlands Kansas City (Olathe) is committed to providing customers with a hassle-free shopping experience and strives to meet their needs with every visit. With a reputation for quality products and customer satisfaction, Sutherlands is a trusted brand in the construction industry.
Reviews
Always great to go into a place with great customer service. Recommend a power washer and did not over sell. Best place for lumber and great delivery people. Couldn’t believe how fast they were and so nice.
Great deals on plants but not a big selection. I was expecting to find sun plants or roses and they didn't carry any. Got a great deal on tomato plant thou. Looked at grills. Priced about the same or higher than other places.
Customer service was "above and beyond". I Ordered a custom Onyx lavatory (bath countertop with integrated sink) that arrived 1/4" wider than ordered on the left side, and it "appeared" 1/4" short on the other. They called Onyx while I was still there to get another one ordered...and THEN...after I left...they removed the thing from the box...realized it was not actually 1/4" short on the right side...it only appeared to be when nested in the packaging...AND they trimmed the right side that was too wide...turning it into exactly what I ordered...and THEN...Chad delivered it to me so I wouldn't have to drive back out to Olathe from Lawrence! I can't begin to express my surprise and deep appreciation for their thoughtfulness. Almost unheard of these days. I'll totally be back...even though I live in Lawrence.
Since Sutherlands built a new store close to my house, I've been shopping there frequently. I buy most everything I need there IF they have it available. This spring I bought some azaleas and most of them didn't make it. Unfortunately, Sutherlands will not take returns on live plants unless you pay full price. If you got them on sale even for 1 cent off, they are not returnable. I've also been denied a return on a few other defective items. If you shop at Sutherlands and the item is defective, you've now been warned that you may or may not get a refund, depending on who you get at the return counter and their mood of the day.
Been a big fan of Sutherlands for years. Was sad when they closed Olathe store about five years ago. This new store is layed out very well and has a decent medium priced furniture section.
They have the "best' quality of wood of any big box stores!
I plan on doing my part to build up their new store.
Prices are competitive, but most importantly they have the most helpful staff of any lumberyard I’ve ever gone to. Service is first glass, especially compared to Home Depot and Lowe’s. Home Depot has people all over the damn place, but good luck getting the kind of service I get at Sutherlands.
I probably should give 2 stars versus 1 star but poor service irks me. I asked the clerk did they sale moth balls. She said no. I walked right down the cleaning aisle and there they were. She didn't even check.
Lots of variety in the 6" mums on sale, great price!
Location
16665 W 151st St, Olathe, KS 66062, United States
Hours
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Monday
07:30 AM - 08:00 PM
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Tuesday
07:30 AM - 08:00 PM
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Wednesday
07:30 AM - 08:00 PM
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Thursday
07:30 AM - 08:00 PM
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Friday
07:30 AM - 08:00 PM
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Saturday
07:30 AM - 08:00 PM
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Sunday
09:00 AM - 05:00 PM
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